Privacy Policy - Seasonal Refresh

Our Commitment to Your Privacy

At Seasonal Refresh, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or use our services. We believe in transparency and want you to understand exactly what information we gather and how we use it.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you have any questions or concerns about our privacy practices, please contact us.

Information We Collect

Information You Provide Directly

When you contact us through our website forms or communicate with us directly, you may provide us with personal information such as your name, email address, phone number, and the content of your messages. We collect this information when you fill out contact forms, request information about our services, or schedule appointments.

When engaging our services, we may also collect additional information necessary to provide cleaning services, including your physical address, home access details, service preferences, and any specific requirements or concerns you share with us.

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and how you interact with our site. This includes your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and the dates and times of your visits.

We use cookies and similar tracking technologies to collect this information. For detailed information about our use of cookies, please refer to our Cookie Policy.

Information from Third Parties

We may receive information about you from third-party sources, such as analytics providers, advertising networks, or social media platforms, if you interact with us through those channels. This information helps us understand how users find and interact with our website.

How We Use Your Information

We use the information we collect for various purposes, including:

Service Delivery and Communication

To respond to your inquiries and provide customer service
To schedule and coordinate cleaning services
To send service confirmations, reminders, and updates
To process payments and maintain billing records

Website Improvement and Analytics

To analyze website traffic and user behavior to improve our services
To identify and fix technical issues or errors
To understand which content and features are most valuable to visitors

Marketing and Communications

To send promotional materials about our services if you've opted in
To display relevant advertisements on third-party platforms
To notify you about seasonal cleaning opportunities and special offers

Legal and Security Purposes

To comply with legal obligations and respond to lawful requests
To protect our rights, property, and safety, as well as those of our users
To prevent fraud, security breaches, or other potentially harmful activities

How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We work with third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These providers include payment processors, analytics providers, and marketing platforms. They have access to your information only to perform specific tasks on our behalf and are obligated to protect your information.
Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
With Your Consent: We may share your information with third parties when you have given us explicit permission to do so.

How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure socket layer technology for data transmission
Encryption of sensitive data both in transit and at rest
Regular security assessments and updates to our systems
Restricted access to personal information to authorized personnel only
Regular monitoring for security breaches or suspicious activity

However, please note that no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on the nature of the information and the purposes for which it was collected:

Contact form submissions and inquiries are retained for up to two years
Client service records are kept for the duration of our business relationship plus seven years for legal and tax purposes
Website analytics data is typically retained for up to 26 months
Marketing preferences are maintained until you opt out or request deletion

Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information. These rights may include:

Right to Access

You have the right to request access to the personal information we hold about you, including details about how we use and share your data.

Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request that we correct or complete it.

Right to Erasure

You can request that we delete your personal information in certain circumstances, such as when the data is no longer necessary for the purposes it was collected.

Right to Data Portability

You have the right to receive your personal information in a structured, commonly used format and to transmit it to another controller.

Right to Object

You can object to the processing of your personal information for direct marketing purposes or when processing is based on legitimate interests.

Right to Restrict Processing

In certain situations, you can request that we limit how we use your personal information.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us through our contact form. We will process your request promptly and in accordance with applicable privacy laws.

Children's Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information from our systems.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. When we transfer your information internationally, we take appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy and applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by posting the updated policy on our website with a new effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us. We're committed to addressing your privacy concerns and will respond to your inquiries as promptly as possible.

Contact Us